Short description

We are seeking a ServiceDesk Operator L2. The ideal candidate will have the opportunity to work for the customer support department focuses on providing Service Desk services for software applications, deployed in large corporations that require support with a strong technical background. The primary focus area are personal and freight transportation, as well as industry.

Job description

• Collaborate with project managers, business analysts, and other developers to gather requirements and develop solutions

• Providing IT customer support (ServiceDesk L2) for applications developed by the company

• Collaborating with the internal analytical and development team (about 5-10 people)

• Communicating with customers – via phone and email (10-20 people)

• Logging, monitoring, analyzing, and resolving incidents and requests reported by customers

• Identifying and presenting the best solutions to customers

• In the case of recurring requests from clients, seeking possibilities and conducting, for example, online training

• Escalating incidents to higher support levels

• Providing IT support for web and mobile applications

• Regularly reporting incident statuses to superiors

• Creating and updating technical documentation for managed devices

Benefits

• Membership in APM.Digital club - become APM Expert

• Beer box for each APM Expert

• 100% work from home

• Multisport card

• Flexible working hours

• Tax and social counseling for freelancers

• Work with the most modern tools on the market in all areas

• Young team, frequent team building

Requirements

• Must have: Knowledge of troubleshooting, operating systems, databases, networks, access management (RedHat, MySQL, TCP/IP, SOAP, REST API)

• Completed high school with diploma (technical or IT-focused)

• Familiarity with SQL, Linux, computer networks, monitoring tools, IT security, SoapUI, and Postman (or similar)

• Experience using Chrome devTools

• Excellent communication skills (written and verbal), phone etiquette

• Experience working in MS Office environments (Outlook, Word, Excel)

• Adaptability to changing work processes

• Ability to handle multiple tasks with varying complexity simultaneously

• Empathy, reliability, team player

• Logging and resolving technical issues

• Creating and updating relevant technical documentation for devices

• Knowledge of ITSM is welcome

• Experience collaborating on projects (commenting on tasks, testing applications, etc.)

• Installation and administration of new software versions for individual devices

• Introducing new products into production – configuring setup files

• Experience with Android mobile applications (testing, monitoring communication).

The position is suitable for candidates with education

University I. degree

University II. degree

University III. degree

Education in the field of IT

Language skills

English Language - intermediate (B2) is u plus

Number of years of experience

Minimum 2 years (experience in customer support/IT support is welcome), or IT education (at least high school)

Information concerning the recruitment process

• We will give feedback to all candidates invited to the interview